Introduction
At Alfarhan.co.uk, we are committed to ensuring customer satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read this Refund and Return Policy carefully to understand your rights and how we handle returns and refunds.
Returns
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must request a return within 30 days of receiving your item.
- Some products, such as perishable goods, customized items, and digital downloads, are non-returnable.
2. Return Process
To initiate a return:
- Contact us at returns@alfarhan.co.uk or through our website’s contact form, providing your order number and reason for return.
- Our customer service team will provide you with return instructions, including the return address and shipping details.
3. Return Shipping Costs
- Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Inspection of Returned Items
Once we receive your returned item, it will be inspected. We will notify you via email whether your return has been approved or rejected based on its condition.
Refunds
1. Refund Eligibility
If your return is approved, a refund will be processed to your original payment method. The following conditions apply:
- Refunds will be issued within 7-10 business days of receiving and inspecting the returned item.
- Shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
2. Partial Refunds
In certain situations, only partial refunds may be granted:
- Items not in original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 30-day return period.
3. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@alfarhan.co.uk.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at returns@alfarhan.co.uk, and we will provide instructions for the exchange process.
Non-Returnable & Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
- Intimate or sanitary goods (e.g., lingerie, swimwear)
- Digital products or downloadable software
- Gift cards and vouchers
- Items marked as “final sale” or “non-returnable” at the time of purchase
Defective or Damaged Products
If you receive a defective or damaged item, please notify us within 7 days of receiving the product at support@alfarhan.co.uk. Include photos of the damage or defect along with your order number, and we will arrange for a replacement or refund, as appropriate.
Cancellations
You may cancel your order before it is processed and shipped. If your order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.
Contact Us
For any questions regarding this Refund and Return Policy, please contact us at:
- Email: returns@alfarhan.co.uk
- Website: https://alfarhan.co.uk
Last Updated: 16/10/2024
By making a purchase on Alfarhan, you agree to this Refund and Return Policy. We appreciate your understanding and are here to help ensure your satisfaction with every order.